Popular FAQs

What is DragonPass?

DragonPass is a one stop premium airport service provider where members can enjoy airport lounge access, enjoy dining discount in participating outlets and reserve Meet & Greet and Limousine service to enjoy a wholesome airport experience.

How I do get/purchase a DragonPass Membership?

You can purchase our DragonPass membership with price starting from £68 and US$99 from our website, mobile app or calling our 24/7 hotline on 400-882-1111. Alternatively, you may receive a DragonPass membership if your credit card issuer is a partner of DragonPass. Please do check with your credit card issuer for more details.

Can I share my DragonPass membership with others?

No, you cannot share the membership with others as you will be required to be present for verification due to security reasons.

Can I bring my guests, who are not a DragonPass members to access the Lounge?

Yes, you can bring your guests into the lounge. Please do take note that you will need to have sufficient visit top up in your membership card as one visit will be deducted from it for each guest accessing the lounge. You can pay £16 or US$27 to add an additional lounge visit in our mobile app or website.

What facilities can I expect to find in a lounge?

You will be entitled to facilities like refreshments, television, complimentary internet access, shower, and flight status updates etc. Please do note that the availability of facilities varies between different lounges.

Membership

How I do get/purchase a DragonPass Membership?

You can purchase our DragonPass membership with price starting from £68 and US$99 from our website, mobile app or calling our 24/7 hotline on 400-882-1111. Alternatively, you may receive a DragonPass membership if your credit card issuer is a partner of DragonPass. Please do check with your credit card issuer for more details.

Do I need to activate my DragonPass membership before using it?

If you are receiving your DragonPass from your issuer/merchants that comes along with a membership no. and activation code, you will need to activate your DragonPass membership via our mobile app. You can download our app in Google Play or Itunes store by searching “DragonPass”.

Can I share my DragonPass membership with others?

No, you cannot share the membership with others as you will be required to be present for verification due to security reasons.

Lounges

Do I need to book in advance to access airport lounges?

There isn’t a need to book in advance. Simply just present your membership via our mobile app to the lounge staff on arrival. Prior to your visit, you can use our mobile or website to check on the lounge operation hours.

Can I use DragonPass service regardless of the airlines/high speed trains and class of my ticket?

Yes you can use DragonPass service regardless of who you are travelling with (Airlines/Trains) and the class of your ticket as long you have a valid DragonPass membership.

What facilities can I expect to find in a lounge?

You will be entitled to facilities like refreshments, television, complimentary internet access, shower, and flight status updates etc. Please do note that the availability of facilities varies between different lounges.

How do I know location of the Lounge?

Please do download our mobile app or visit our website to search for the location of the lounge that you would like to visit.

What should I do if I run out of Lounge visit in my membership?

You can add more visits in our mobile app or website. Each visit will cost £16 or US$27 unless stated otherwise

Can I bring my guests, who are not a DragonPass members to access the Lounge?

Yes, you can bring your guests into the lounge. Please do take note that you will need to have sufficient visit top up in your membership card as one visit will be deducted from it for each guest accessing the lounge. You can pay £16 or US$27 to add an additional lounge visit in our mobile app or website.

Others

How can I redeem my dining discount?

Simply present your membership that is valid to the restaurant staff to redeem the discount. Discount varies from restaurants and can be up to 25%.

How do I know location of the participating restaurants?

Please do download our mobile app or visit our website to search for the location of restaurant the that you would like to visit.

How can I reserve the Airport Concierge or Limousine service?

You can reserve Limousine & Meet & Greet service via our mobile app. Please do note that you will need to book 72 hours in advance for both services.

Is my information secure on the web?

Absolutely! We use industry-standard SSL encryption technologies when transferring and receiving your personal information. Our website is hosted on secure servers which are certified by VeriSign. We have appropriate security measures in place to protect against the loss, misuse or alteration of information we have collected from our service. Please refer to our privacy policy for more information about your personal information will be stored.

Can I update my personal information online?

You can update your personal information like your contact number and email via our website. Please do note that you are not allowed to change the name as the membership is only valid for the registered cardholder.