Popular FAQs

How I do get a DragonPass Membership?

There are 3 ways to apply for DragonPass membership via Website, DragonPass APP or contact our 24/7 hotline on 400-882-1111.

Can I share my DragonPass membership with others?

DragonPass membership can only be used by the owner due to security reasons.

Can I bring my guests, who are not a DragonPass members to access the Lounge?

Yes, you can invite guests to join you in the lounges. Please do take note that you will need to have sufficient visit top up in your membership card in-order for your guests to access the lounge as one visit will be deducted for each guest. Each visit top up costs £16 or US$27.

Does DragonPass offer any other service?

DragonPass is a one stop premium airport service provider and in addition to lounge service, members can also enjoy dining discount, book exclusive Meet & Greet and Limousine service to enjoy a wholesome airport experience.

Do I need to book in advance to access the lounge?

As a DragonPass Member, you don't need to book your lounge visit. Simply present your card to the lounge staff on arrival. Please check the lounge information on our website or app before your visit to confirm the operation hour and facilities available in the lounge.

Membership

How I do get a DragonPass Membership?

There are 3 ways to apply for DragonPass membership via Website, DragonPass APP or contact our 24/7 hotline on +86 (20) 3231 1919.

Can I request for Physical Membership card?

You can request for a physical DragonPass membership card via enquiries@dragonpassuk.com or 24/7 hotline on +86 (20) 3231 1919 at no cost. Delivery time is expected to be up to four weeks, depending on which region you are located in.

Do I need to activate my DragonPass membership before using it?

Yes. You will need to activate your DragonPass membership. You can do it via via DragonPass APP or contact our 24/7 service hotline at +86 (20) 3231 1919.

Can I share my DragonPass membership with others?

DragonPass membership can only be used by the owner due to security reasons.

Lounges

Can I use DragonPass service regardless of the airlines/high speed trains and class of my ticket?

Yes. You can access all the lounges within our global lounge network regardless of who you are travelling with (Airlines/High-speed trains) and the class of your ticket.

How do I know location of the Lounge?

You can easily search the lounge details either via DragonPass APP, visit DragonPass website or contact our 24/7 service hotline at +86 (20) 3231 1919.

What do I do if I did not bring my physical membership card?

You can use download DragonPass APP and display your digital membership card to gain access to the lounge.

What can I do if I do not have enough Guest visit?

You can top up Guest visit via DragonPass APP and each visit top up costs £16 or US$27.

Can I bring my guests, who are not a DragonPass members to access the Lounge?

Yes, you can invite guests to join you in the lounges. Please do take note that you will need to have sufficient visit top up in your membership card in-order for your guests to access the lounge as one visit will be deducted for each guest. Each visit top up costs £16 or US$27.

Do I need to book in advance to access the lounge?

As a DragonPass Member, you don't need to book your lounge visit. Simply present your card to the lounge staff on arrival. Please check the lounge information on our website or app before your visit to confirm the operation hour and facilities available in the lounge.

Others

Does DragonPass offer any other service?

DragonPass is a one stop premium airport service provider and in addition to lounge service, members can also enjoy dining discount, book exclusive Meet & Greet and Limousine service while travelling.

How can I redeem my dining discount?

You can download our mobile application and search for the restaurants that give discount to DragonPass members. Discount varies from restaurants and can be up to 25%.

How can I reserve the Airport Concierge or Limousine service?

Unfortunately, both Meet & Greet and Limousine service are only available for reservation via our 24/7 service hotline. Reservation via mobile application and website will be coming soon. Stay Tuned!

Is my information secure on the web?

Absolutely! We use industry-standard SSL encryption technologies when transferring and receiving your personal information. Our website is hosted on secure servers which are certified by VeriSign. We have appropriate security measures in place to protect against the loss, misuse or alteration of information we have collected from our service. Please refer to our privacy policy for more information about your personal information will be stored.

Can I update my personal information online?

Yes. After logging into your account on DragonPass website or DragonPass APP, you can update your personal information by following the instructions. However, you are not allowed to change the name as the membership is only valid for the registered cardholder.