1. General

1.1. Welcome to DragonPass International Ltd ("DragonPass") Terms & Conditions ("Terms & Conditions" or “Terms”) page.

1.2. The Services (as defined below) are provided by DragonPass International Ltd, located at 173a Ashley Road, Hale, Altrincham, Cheshire WA15 9SD, UK.

1.3. When you read these Terms & Conditions, please note that the terms “you”, “your” and “User(s)” refer to the person(s) named on the Card(s). The terms “we”, “our”, “us” and “DragonPass” refer to DragonPass International Ltd and its successors and assigns. If you are the individual requesting us to issue the Card(s) to you, you will be known as the “DragonPass Member” and you will have an account with us called the “Card Account”.

1.4. By using our Services, you are agreeing to these Terms, as well as our Privacy Policy and Terms of Use, all of which will constitute a binding contract between DragonPass and You when you use any of our Services. Accordingly, please review them before using any of our Services, and in the event that you do not agree with any provision(s) therein, please do not use (or please discontinue to use, as the case maybe) our Services (however in such an event, no refund of any kind will be provided to you).

2. Definition

2.1. In these Terms & Conditions:

2.1.1. “DragonPass Membership Card” means any membership card bearing the name DragonPass and/or the service mark of DragonPass issued by us pursuant to these Terms & Conditions and any substitution, replacements or renewals thereof.

2.1.2. “Standard Lounge Access” means lounge services at airports and railway stations, which includes but is not limited to supply of food & beverages, access to the Internet, newspaper & magazines and usage of VIP rooms at the said lounge, for DragonPass Members.

2.1.3. “Dining Discounts” means discounts, offers and privileges offered at participating food and beverages outlets for DragonPass Members.

2.1.4. “Dining coupon” refers to the mode of payment services available on the mobile application made available by DragonPass for your use (“DragonPass App” or “App”) for purchases made at participating merchant outlets.

2.1.5. “Participating merchant outlets” refer to third party services and facilities providers (including without limitation, airport lounge operators and restaurants) participating in and providing their services and products thereunder the Services. For the avoidance of doubt, participating merchant outlets are not subcontractors, agents or representatives of DragonPass, nor are they under the supervision or control of DragonPass, as such you agree that DragonPass bears no responsibility or liability for the acts or omissions or the quality (or any other aspect) of the services or products of participating merchant outlets.

3. DragonPass Service

3.1. We provide the following services ("Services") to DragonPass Members:
(a) Standard Lounge Access;
(b) Dining Discount; and
(c) Dining Voucher.

4. Registration of DragonPass Account

4.1. You are obliged to provide complete and truthful information at all times during registration for a Card Account.

4.2. To register for DragonPass Membership and access the Services, you need to be 18 or older, have the power to enter into a binding contract with us and not be barred from doing so under any applicable laws. You also promise that any registration information that you submit to DragonPass is true, accurate, and complete, and you agree to keep it that way at all times (accordingly, in the event of any changes, you undertake to promptly update your registration and Card Account information).

4.3. DragonPass has the right to suspend or terminate your Card Account at its sole discretion immediately with no refund (whether in whole or in part), no membership duration extension, or other compensation of any kind if information provided is considered by DragonPass in its reasonable discretion to be false, incorrect and/or incomplete.

4.4. You are solely responsible to maintain and protect your Card Account information.

4.5. DragonPass will not be held responsible if your Card Account is terminated due to account information not being updated.

4.6. You are not allowed to transfer DragonPass membership before or after registration to any other persons.

4.7. Notwithstanding any other provisions in these Terms & Conditions, DragonPass has no responsibility to verify if any instructions, request or transaction received by DragonPass via your Card Account is in actuality made or authorized by you, and therefore you undertake to remain fully liable for all acts, omissions and/or transactions made through your account.

4.8. You can at any time choose to delete your Card Account in-app or via our website at https://dragonpassgo.com/delete-account/index, however, thereafter deletion, you will no longer be able to access any of our Services, we will not be able to fulfill any transactions that you have submitted to us (even if payment has already been made), and no refunds or other compensation of any kind will be provided to you.

5. DragonPass’s membership validity period

5.1. If you bought your DragonPass membership directly from DragonPass, it will need to be activated within one (1) year, starting from the day you purchased the membership. If DragonPass’s membership is not activated within the stipulated period, it will be terminated without any refund, extension of duration, or compensation of any kind.

5.2. All DragonPass’s membership will have a validity of one (1) year after it is activated. You will be able to enjoy all DragonPass’s Services (subject to variation from time to time in DragonPass’s sole discretion without prior notice to you). Additional cost may apply for certain Services or products.

5.3. Once Your DragonPass’s membership has expired, DragonPass will stop rendering all Services to You. You can choose to extend your DragonPass’s membership by paying a membership fee at the then prevailing rate.

5.4. If you procured your DragonPass membership through another third party (“your provider”) such as (but not limited to) a bank or issuer as a benefit, the above may not apply to you. Your DragonPass membership’s validity may vary depending on your provider. Please check your provider’s own terms and conditions in this regard.

6. FAIR USAGE

6.1. Responsible Use:

6.1.1. Users agree to use their DragonPass Membership responsibly and in compliance with applicable laws and regulations. Unlawful, unethical, or irresponsible use of the service is strictly prohibited.

6.2. Non-Abuse:

6.2.1. Users shall not engage in any activities that may abuse or exploit the resources of DragonPass. This includes, but is not limited to, any form of excessive usage that may impact the performance or availability of the Service for other Users.

6.3. Reasonable Limits:

6.3.1. While we strive to provide a high-quality Services, Users acknowledge and agree that DragonPass may impose reasonable limitations on usage, including but not limited to bandwidth, storage, and other resources, to ensure fair and equal access to all users.

6.4. Monitoring and Enforcement:

6.4.1. DragonPass reserves the right to monitor the usage of its services to ensure compliance with these Terms. If, at its sole discretion, DragonPass determines that a user is in violation of this Fair Usage Clause, DragonPass may take appropriate actions, including but not limited to warning, suspension, or termination of the user's Card Account or access to the service.

6.5. Communication:

6.5.1. Users engaging in activities that may be deemed excessive or abusive will be contacted by DragonPass to discuss and resolve the issue. Users are encouraged to communicate with DragonPass to address any concerns related to fair usage.

6.6. Updates to Fair Usage Policy:

6.6.1. DragonPass reserves the right to update, modify, or revise this Fair Usage Clause at any time without notice. Users agree that they are responsible for checking regularly these Terms & Conditions (which would include this Fair Usage clause) for any updates, and continued use of any of the Services after such updates have been published will constitute acceptance of the updated terms.

6.7. Contact Information:

6.7.1. For any questions or concerns regarding this Fair Usage Clause, Users may contact enquiries@dragonpassuk.com.

6.7.2. By using our Services, Users acknowledge that they have read, understood, and agreed to abide by the terms outlined in this Fair Usage Clause.

7. DragonPass Service regulation

7.1. Standard Lounge Access

7.1.1. DragonPass membership is not transferable and is only valid up to its date of expiry. The membership may not be used by any person other than the named cardholder.

7.1.2. All DragonPass memberships purchased from DragonPass website and application are non-refundable. Payment must be made online or when billed which can be up to 6 months after purchase (whether for membership, a lounge access or other products/services that are chargeable). For DragonPass memberships and services/products thereunder that are purchased from other channels, they may subject to such respective channel’s terms and condition.

7.1.3. You are required to sign at the back of your physical DragonPass membership card (If applicable).

7.1.4. You are required to display your physical or digital DragonPass membership card to enjoy your lounge service. List of lounges are available on DragonPass website and application.

7.1.5. All free Lounge visits provided will be valid until your DragonPass membership has expired or as stated otherwise.

7.1.6. All purchased Lounge visits can be used until the DragonPass membership is expired.

7.1.7. All purchased Single Lounge access is valid for 90 days from the date of purchase.

7.1.8. All single use Airport Lounge Access passes purchased from the Website are non-refundable. 

7.1.9. Your guests are required to be on the same flight to enjoy lounge access using the same DragonPass membership.

7.1.10. DragonPass may amend the lounge visit charges from time to time and the latest charge listed on DragonPass website and application shall prevail.

7.1.11. Lounge maximum stay time varies by lounge. Once the stay period (usually 2 hours) has lapsed, then you will need to re-register your entry (subject to availability) at the lounge reception. It is your responsibility to check maximum stay time and relevant terms and conditions applicable to a specific lounge before entering.

7.1.12. Availability of lounge services are subject to the capacity of Lounge operators and may not be available in the event of high traffic caused by flight or train delays or other reasons outside of DragonPass’ control.

7.1.13. DragonPass will not be liable for any of your loss caused by missing of flights or flight delay due to use of Lounge service(s).

7.1.14. You will be liable for any damage to the lounge operator caused by your action while using the lounge service.

7.1.15. You can request to terminate your DragonPass membership or cancel any reserved Lounge service visit by calling our customer hotline or your provider’s staff will be assigned to assist you.

7.1.16. Participating airport lounge staff will record Your details and communicate them to DragonPass. This information will be used for record keeping, tracking usage and billing purposes, where appropriate.

7.1.17. Please note that any food and drink, including alcoholic drinks (if any), provided as part of your airport lounge visit are only for consumption in the airport lounge and are not to be taken out of the lounge. The selection of food and drinks is provided in the sole discretion of the lounge, therefore we recommend that you contact the individual lounge in advance of your travel if you or any member of your party has any dietary requirements.

7.1.18. Facilities and amenities in lounges will vary, and at certain times may be limited. DragonPass has no responsibility and are not able to control or dictate the provision of facilities and amenities within individual lounges. If You require more information, please refer to the terms set by each individual lounge.

7.1.19. Lounges may be added or removed without notice. The latest list of lounges is displayed within the DragonPass app.

7.2. Dining Discounts and Promotions

7.2.1. All offers, privileges and/or promotions are open to all DragonPass members unless otherwise stated.

7.2.2. To enjoy the offers, please present your digital DragonPass redemption page. List of participating merchant outlets are available on DragonPass application.

7.2.3. All offers, privileges and/or promotions are subject to availability and while-stocks-last basis.

7.2.4. All offers, promotions or discounts listed may be subject to prevailing government taxes and services charges, where applicable.

7.2.5. All offer, discounts and promotions are not exchangeable for cash, credit or other goods and services and are non-transferable.

7.2.6. Please present your digital DragonPass redemption page prior to ordering or payment.

7.2.7. All complimentary gifts or items (if any) are on while-stocks-last basis and are not refundable or exchangeable for cash, credit or other items of any kind and are not transferable.

7.2.8. DragonPass and its participating merchant outlets reserve the right to replace the complimentary gift or item (with an item of similar value) if it is unavailable at the time of purchase/confirmation of order, where applicable, without prior notice to Cardmembers.

7.2.9. All offers, promotions or discounts listed are subject to participating merchants’ terms and conditions.

7.2.10. Participating merchants reserve the right to amend the terms and conditions governing the offers, or promotions at any time without prior notice.

7.2.11. Goods and/or services (including any complimentary gifts) are provided solely by the participating merchants, under such terms and conditions as determined by such participating merchants, DragonPass makes no warranty or representation as to the quality, merchantability or fitness for purpose (even if advised in advance of such purpose) of the participating merchant's goods and services (including any complimentary gifts).

7.2.12. All dispute or feedback in relation to the goods and/or services of the participating merchant (such as quality, taste, etc.) should be directed to the relevant participating merchant and resolved directly between the DragonPass Member and the participating merchant outlet. However, for the avoidance of doubt, DragonPass Member’s entitlement to benefits such as dining discounts, vouchers, etc., as reflected in his/her Card Account is correct, as such, please do not dispute with the participating merchant outlets regarding your DragonPass Membership’s entitlements as they will not be able to assist in this regard.

7.2.13. DragonPass’s decision on all matters relating to the offers, or promotions are final and binding and no further correspondence will be entertained.

7.2.14. DragonPass reserves the right to amend, revoke, vary or add to the terms and conditions of any promotion or terminate any promotion or any of its governing terms in its absolute discretion at any time without any liability.

7.2.15. DragonPass is not liable for any misuse or damage or death with regards to any promotional item and would need to speak or for the customer to deal with the merchant themselves.

7.3. Dining Vouchers & Set Meals

7.3.1. You are required to be physically present, show your boarding pass (if Airside) or a form of identification (if Landside) and your DragonPass membership.

7.3.2. The redemption page must be verified by the restaurant staff in order to use the restaurant dining voucher or set-meal.

7.3.3. Dining Vouchers(s) & Set meals can only be used at participating merchants’ restaurants within the DragonPass network. The list of restaurants (at any point in time) in DragonPass App shall prevail.

7.3.4. DragonPass and its merchants reserve the right to replace the Dining Voucher, Set Meal or item (with an item of similar value) if it is unavailable at the time of purchase/confirmation of order, where applicable, without prior notice to the User.

7.3.5. It is advisable to check with the restaurant prior to redeeming any offers prior to ordering.

7.3.6. Redemptions will be applied against your entitlement count as shown in app.

7.3.7. No refund, cashback or credit will be offered should the final bill be applied/issued and there is an outstanding sum on the voucher.

7.3.8. All entitlements/ vouchers are not exchangeable for cash, credit or other goods and services, and are non-transferable.

7.3.9. Vouchers can be applied at the participating merchants subject to their prevailing terms and conditions and certain local restrictions such as taxes, tips and alcohol (as may be applicable).

7.3.10. Cancellations post-transaction is at the sole discretion of the staff at the location.

7.3.11. All Dining Vouchers listed are subject to participating merchants’ terms and conditions. Participating merchants reserve the right to amend the terms and conditions governing the offers, privileges and/or promotions at any time without prior notice.

7.3.12. Goods and/or services (including any complimentary gifts) are provided solely by the participating merchants, under such terms and conditions as determined by such participating merchants. DragonPass make no warranty or representation as to the quality, merchantability or fitness for purpose (even if advised in advance of such purpose) of the participating merchant's goods and services (including any complimentary gifts).

7.3.13. All dispute or feedback in relation to the participating merchants and/or their goods and services should be directed to the relevant merchant and shall be resolved directly between the User and the participating merchant. DragonPass shall not take any part and have no responsibility on the eventual matter.

7.3.14. DragonPass systems allow for redemption and therefore the system will allow or disallow the redemption based on fair usage or remining entitlements.

7.3.15. DragonPass’ decision on all matters relating to the offers, privileges and/or promotions are final and binding and no further correspondence will be entertained.

7.3.16. DragonPass reserves the right to amend, revoke, vary or add to the terms and conditions of any promotion or terminate any promotion or any of its governing terms in its absolute discretion at any time without any liability or notice.

7.3.17. DragonPass does not have any participation in establishing the prices of the services and products offered by participating merchants, the actual services and products described, nor any responsibility regarding (but not limited to) offers, entitlements, discounts, vouchers and privileges, as well as for the unavailability of such products or Services for any reason.

8. DragonPass rights for amendment

8.1. DragonPass reserves the rights to amend these Terms from time to time in its sole discretion without notice to you. The updated Terms will be uploaded on DragonPass website and App and it is your duty to check them regularly to ensure that you agree to comply with them.

8.2. If you do not agree with these Terms, you may stop using our Services. Once you continue to use any of our Services, it means that you have agreed with all the Terms.

8.3. For more detailed information on our Services, terms and privacy policy, please visit DragonPass official website: en.dragonpass.com.cn

9. Liability for Breach of Contract

9.1. You have agreed to safeguard the interests of DragonPass and other Users. If you are found to be in breach of any law, rules or these Terms that causes damage or loss to DragonPass or any third party, you will be solely liable for all damage and loss caused.

9.2. If you suffer any loss due to service disruption by DragonPass, DragonPass will only be liable for any direct loss caused by service disruption, subject to the limitation of liability as set forth in Section 10 below.

10. Limitation of Liability

10.1. In no event will DragonPass be liable for any direct, indirect, special, punitive, exemplary, or consequential losses or damages of whatsoever kind arising out of your use of or access to our Services, including loss of profit or the like whether or not in the contemplation of the parties or whether based on breach of contract, tort (including negligence), product liability, or otherwise.

10.2. The entire liability of DragonPass in aggregate and your exclusive remedy with respect to the Services, associated products, facilities or otherwise, is re-performance of defective Services. In jurisdiction which do not allow the exclusion or limitation of certain types of liability, our liability will be limited to the maximum extent permitted by law. We do not endorse, warrant or guarantee any material, produce or service offered through us or our Services. We are not and will not be a party to any transaction between you and any third party (including without limitation between you and the airport lounge operator during your use of the lounge, as our Services simply procures for you access to such lounge but we do not provide the lounge itself).

10.3. Without prejudice and subject to Clause 10.2 (which shall take precedence unless applicable law does not permit its application whether in whole or in part), under no circumstances howsoever arising related to the Services or these Terms of Use, their performance or any omissions, shall the aggregate liability of DragonPass exceed One Hundred US Dollars (USD100)

10.4. For the avoidance of doubt, DragonPass is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld devices, or mobile telephones, as a result of the installation or use of the DragonPass App.

10.5. Nothing in these Terms of Service shall exclude or limit DragonPass’s liability for death or personal injury caused by DragonPass’s negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under the applicable law.

11. Termination

11.1. DragonPass may terminate use of the Service at any time by giving notice of termination to you, whether via the App or to your email.

11.2. Upon any termination:
(a) the rights and licenses granted to you herein shall terminate; and
(b) you must cease all use of the App and any related software.

12. Governing Law and Jurisdiction

12.1 These Terms and Conditions shall be governed by the laws of England & Wales. You agree to submit to the exclusive jurisdiction of the courts of England & Wales. 

Last updated: 24/05/2024