Terms of Service
Terms of Service
1.1 Welcome to DragonPass Company Limited ("DragonPass") Terms & Service ("Terms & Service") page. 1.2 The Services (as defined below) are provided by DragonPass Company Limited, located at 10/F, Yueneng Building, 45 Tianhe Rd., Yuexiu District, Guangzhou, China, 510075. 1.3 By using our Services, you ("User") are agreeing to these terms. Please review them before acceptance.
2 DragonPass Service
2.1 We provide the following services ("Services") to DragonPass members:
(a) "Lounge" service("Lounge"): lounge services at airports and railway stations, which includes but not limited to supply of food & beverages, access to the Internet, newspaper & magazines and usage of VIP room.
(b) "Dining coupon" and "FastPay" services: discount on purchases made in participating outlets. 2.2 The availability and detailed terms of our Services are subject to the applicable terms of the local lounge service provider. 2.3 DragonPass may amend its service details and charges at any time and the latest terms & service shall prevail.
3 Registration of DragonPass Account
3.1 You are obliged to provide complete and truthful information at all times during registration. 3.2 To register for DragonPass and access the Services, you need to be 18 or older, have the power to enter a binding contract with us and not be barred from doing so under any applicable laws. You also promise that any registration information that you submit to DragonPass is true, accurate, and complete, and you agree to keep it that way at all times. 3.3 DragonPass has the right to suspend or terminate your account at its sole discretion with no refund if information provided is considered by DragonPass to be false, incorrect and/or incomplete. 3.4 You are solely responsible to maintain your account information. 3.5 DragonPass will not be held responsible if your account is terminated due to account information not being updated.
4 DragonPass’s membership validity period
4.1 All DragonPass’s membership will need to be activated within One year starting from the day you have purchased the membership. If DragonPass’s membership is not activated within the stipulated period, it will be terminated. 4.2 All DragonPass’s membership will have a validity of One year after it is activated. You will be able to enjoy all DragonPass’s Services. Additional cost may apply. 4.3 Once Your DragonPass’s membership has expired, DragonPass will stop rendering all Services to You. You can choose to extend DragonPass’s membership by paying membership fee.
5 DragonPass Service regulation
5.1 Lounge (a) DragonPass membership is not transferable and is only valid up to its date of expiry. The membership may not be used by any person other than the named cardholder.
(b) You are required to sign at the back of your physical DragonPass membership card (If applicable).
(c) You are required to display your physical or digital DragonPass membership card to enjoy your lounge service. List of lounges are available on DragonPass website and application.
(d) All free Lounge visits provided will be valid until your DragonPass membership has expired or stated otherwise.
(e) All free Lounge visit or Single Lounge access cannot be refunded in any circumstances.
(f) All Lounge visits or Single Lounge access that are purchased except Sydney Plaza Premium Lounge can be refunded by calling our customer hotline.
(g) Your guests are required to be on the same flight to enjoy lounge access using the same DragonPass membership.
(h) Lounge service will be free of charge for children below 2 years old. For children, above 2 years old, standard charges apply.
(i) DragonPass may amend the lounge visit charges from time to time and the latest charge listed on DragonPass website and application shall prevail.
(j) All Lounge access is set at 2 hours each time unless stated otherwise.
(k) Availability of lounge service is subject to capacity of Lounge operators and may not be available in the event of high traffic caused by flight or train delays.
(l) DragonPass will not be liable for any of your loss caused by missing of flights or flight delay due to use of Lounge service.
(m) You will be liable for any damage to the lounge operator caused by your action while using the lounge service.
(n) You can request to terminate your DragonPass membership or cancel Lounge service visit by calling our customer hotline and a staff will be assigned to assist you.
5.2 Dining coupon, Fast Pay
(a) You are required to be physically present and verified by restaurant staff in order to use restaurant dining coupon.
(b) Dining coupon can only be used at participating restaurants within DragonPass network. The list of restaurants in DragonPass website and APP shall prevail.
(c) You will need to verify the amount to pay with restaurant staff before using FastPay within DragonPass APP to process payment.
(d) If there is any issue with the amount inserted on FastPay, you can request restaurant staff to cancel the order or call DragonPass customer service for assistance.
6 DragonPass rights for amendment
6.1 DragonPass reserves the rights to amend these Terms. The updated Terms will be uploaded on DragonPass website and APP. 6.2 If you do not agree with these Terms, you may stop using our Services. Once you continue to use our Services, it means that you have agreed with all the Terms.
7 Liability for Breach of Contract
7.1 You have agreed to safeguard the interests of DragonPass and other users. If you are found to be in breach of any law, rules or these Terms that causes damage or loss to DragonPass or any third party, you will be solely liable for all damage and loss caused. 7.2 If you suffer any loss due to service disruption by DragonPass, DragonPass will only be liable for any direct loss caused by service disruption.
8 Limitation of Liability
8.1 In no event will DragonPass be liable for any direct, indirect, special, punitive, exemplary, or consequential losses or damages of whatsoever kind arising out of your use of or access to our Services, including loss of profit or the like whether or not in the contemplation of the parties or whether based on breach of contract, tort (including negligence), product liability, or otherwise. 8.2 DragonPass is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld devices, or mobile telephones, as a result of the installation or use of the DragonPass APP. 8.3 Nothing in these Terms of Service shall exclude or limit DragonPass liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under the applicable law.
9 Acceptable Use Policy
9.1 You must abide to the law of China when using DragonPass service. You agree not engage in any illegal activities which includes but not limited to: (a) Violate the constitution of China;
(b) Incite racial hatred
(c) Spreading of cult or false religion
(d) Spreading of rumour that destabilize the society
(e) Spreading of pornography, violence and gambling
(f) Spreading of content that humiliate or harm others
(g) Alter or Delete DragonPass information without permission
(h) To clone, copy, sell or resell DragonPass service to others commercially.
10.1 DragonPass may terminate use of the service at any time by giving notice of termination to you. 10.2 Upon any termination: (a) the rights and licenses granted to you herein shall terminate; and
(b) you must cease all use of the software.
11 Governing Law and Jurisdiction