Terms of Service
Terms of Service
1.1 Welcome to DragonPass Company Limited ("DragonPass") Terms & Services ("Terms & Services") page.
1.2 The Services (as defined below) are provided by DragonPass Company Limited, located at 10/F, Yueneng Building, 45 Tianhe Rd., Yuexiu District, Guangzhou, China, 510075.
1.3 When you read these Terms & Services, please note that the terms “you”, “your” and “User(s)” refer to the person(s) named on the Card(s). The terms “we”, “our”, “us” and “DragonPass” refer to DragonPass Company Limited and its successors and assigns. If you are the individual requesting us to issue the Card(s) to you, you will be known as the “DragonPass Member” and you will have an account with us called the “Card Account”.
1.4 By using our Services, you are agreeing to these terms. Please review them before using our services.
2.1 In this Terms & Services:
(a) DragonPass Membership Card means any membership card bearing the name DragonPass and/or the service mark of DragonPass issued by us pursuant to this Terms & Services and any substitution, replacements or renewals thereof.
(b) Standard Lounge Access means lounge services at airports and railway stations, which includes but not limited to supply of food & beverages, access to the Internet, newspaper & magazines and usage of VIP rooms, for DragonPass Members.
(c) Dining Discounts means discounts, offers and privileges offered at participating food and beverages outlets for DragonPass Members.
(d) Dining coupon / FastPay refer to the mode of payment services available on the DragonPass App for purchases made at participating merchant outlets.
(e) Limousine Services means transportation services including but not limited to Limousine services, Airport transfer and Chauffeur services which are offered to DragonPass Members through the DragonPass website or App.
(f) Meet & Greet refers to services that greets and assists DragonPass Members during departure or arrival and are offered to DragonPass Members through the DragonPass website or App. DragonPass Meet & Greet services includes but are not limited to Meet and Assist, Fast Track and VVIP.
(g) Voucher refers to the cash value voucher DragonPass members can use for purchasing specified service through the DragonPass App.
3 DragonPass Services
3.1 We provide the following services ("Services") to DragonPass Members:
(a) Standard Lounge Access
(b) Dining Discount
(c) Dining Coupon and FastPay
(d) Limousine Service
(e) Meet & Greet
4 Registration of DragonPass Account
4.1 You are obliged to provide complete and truthful information at all times during registration.
4.2 To register for DragonPass and access the Services, you need to be 18 or older, have the power to enter a binding contract with us and not be barred from doing so under any applicable laws. You also promise that any registration information that you submit to DragonPass is true, accurate, and complete, and you agree to keep it that way at all times.
4.3 DragonPass has the right to suspend or terminate your account at its sole discretion with no refund if information provided is considered by DragonPass to be false, incorrect and/or incomplete.
4.4 You are solely responsible to maintain your account information.
4.5 DragonPass will not be held responsible if your account is terminated due to account information not being updated.
5 DragonPass’s membership validity period
5.1 All DragonPass’s membership will need to be activated within One year starting from the day you have purchased the membership. If DragonPass’s membership is not activated within the stipulated period, it will be terminated.
5.2 All DragonPass’s membership will have a validity of One year after it is activated. You will be able to enjoy all DragonPass’s Services. Additional cost may apply.
5.3 Once Your DragonPass’s membership has expired, DragonPass will stop rendering all Services to You. You can choose to extend your DragonPass’s membership by paying a membership fee.
6 DragonPass Service regulation
6.1 Standard Lounge Access
(a) DragonPass membership is not transferable and is only valid up to its date of expiry. The membership may not be used by any person other than the named cardholder.
(b) All DragonPass membership purchased from DragonPass website and application are not refundable. For DragonPass membership that are purchased from other channels subject to respective channel’s terms and condition.
(c) You are required to sign at the back of your physical DragonPass membership card (If applicable).
(d) You are required to display your physical or digital DragonPass membership card to enjoy your lounge service. List of lounges are available on DragonPass website and application.
(e) All free Lounge visits provided will be valid until your DragonPass membership has expired or as stated otherwise.
(f) All purchased Lounge visits can be used until the DragonPass membership is expired.
(g) All unused Lounge visit(s) that are purchased in a DragonPass membership can be refunded by calling our 24/7 customer hotline at +65 6741 4197.
(h) All purchased Single Lounge access is valid for 90 days from the date of purchase.
(i) All unused Single Lounge access that are purchased can be refunded anytime by cancelling order within DragonPass application or calling our customer 24/7 customer hotline at +65 6741 4197.
(j) Your guests are required to be on the same flight to enjoy lounge access using the same DragonPass membership.
(k) Lounge service will be free of charge for children below 2 years old. For children, above 2 years old, standard charges apply.
(l) DragonPass may amend the lounge visit charges from time to time and the latest charge listed on DragonPass website and application shall prevail.
(m) All Lounge access are set at 2 hours per visit, per entry unless stated otherwise.
(n) Availability of lounge services are subject to the capacity of Lounge operators and may not be available in the event of high traffic caused by flight or train delays.
(o) DragonPass will not be liable for any of your loss caused by missing of flights or flight delay due to use of Lounge service(s).
(p) You will be liable for any damage to the lounge operator caused by your action while using the lounge service.
(q) You can request to terminate your DragonPass membership or cancel Lounge service visit by calling our customer hotline and a staff will be assigned to assist you.
6.2 Dining Discounts
(a) All offers, privileges and/or promotions are open to all DragonPass members unless otherwise stated
(b) To enjoy the offers, please present your physical or digital DragonPass membership card. List of participating outlets are available on DragonPass website and application.
(c) All offers, privileges and/or promotions are subject to availability and while-stocks-last basis.
(d) All offers, privileges or discounts listed may be subject to prevailing government taxes and services charges, where applicable.
(e) All offers, entitlements, discounts, vouchers and privileges are not exchangeable for cash, credit or other goods and services and are non-transferable.
(f) Please present your physical or digital DragonPass membership card prior to ordering or payment.
(g) All complimentary gifts or items (if any) are on while-stocks-last basis and are not refundable or exchangeable for cash, credit or other items of any kind and are not transferable.
(h) DragonPass and its merchants reserve the right to replace the complimentary gift or item (with an item of similar value) if it is unavailable at the time of purchase/confirmation of order, where applicable, without prior notice to Cardmembers.
(i) All offers, privileges or discounts listed are subject to participating merchants’ terms and conditions(j) Participating merchants reserve the right to amend the terms and conditions governing the offers, privileges and/or promotions at any time without prior notice.
(j) Goods and/or services (including any complimentary gifts) are provided solely by the participating merchants, under such terms and conditions as determined by such participating merchants, DragonPass makes no warranty or representation as to the quality, merchantability or fitness for purpose of the participating merchant's goods and services (including any complimentary gifts).
(k) All dispute or feedback in relation to the participating merchants and/or their goods and services should be directed to the relevant merchant and shall be resolved directly between the Cardholder and the participating merchant.
(l) DragonPass’s decision on all matters relating to the offers, privileges and/or promotions are final and binding and no further correspondence will be entertained.
(m) DragonPass reserves the right to amend, revoke, vary or add to the terms and conditions of any promotion or terminate any promotion or any of its governing terms in its absolute discretion at anytime without any liability.
6.3 Dining coupon, FastPay
(a) You are required to be physically present and your DragonPass membership must be verified by the restaurant staff in order to use the restaurant dining coupon.
(b) Dining coupon(s) can only be used at participating restaurants within the DragonPass network. The list of restaurants in DragonPass website and APP shall prevail.
(c) You will need to verify the amount to pay with restaurant staff before using FastPay within the DragonPass APP to process your payment.
(d) If there are any issues with the amount inserted on FastPay, you may request the restaurant staff to cancel the order or contact DragonPass customer service for assistance.
6.4 Limousine Service
(a) All Limousine services are required to be reserved 72 hours in advance of scheduled service time via DragonPass App/Corporate Portal or by calling our 24/7 customer hotline at +65 6741 4197.
(b) You can reserve Limousine services on behalf of others whom may or may not be a DragonPass member.
(c) Cross city Limousine services are only available in selected cities.
(d) There will be a 20% surcharge for all Limousine service booked between 21:00 to 08:00.
(e) Cancellation of service can be done via DragonPass App or by calling our 24/7 customer hotline at +65 6741 4197.
(f) Any cancellation or change to the timing for Limousine service are required to be made 24 hours in advance of scheduled service time, failing which any change in timing will not be accommodated, and no refunds will be provided for cancellation.
(g) Refunds for any validly cancelled Limousine service reservation will be issued based on the payment method you have used and will take up to an estimated 7 to 14 Business days.
(h) No additional pick up and drop off points are allowed for all Limousine service.
(i) Waiting time for Limousine service as per below:
- Arrival: 60 minutes based on actual flight arrival time. If you never board the limousine within the waiting time, limousine service will be cancelled and no refund will be given.
- Departure: 15 minutes based on actual pick up time. If you never board the limousine within the waiting time, limousine service will be cancelled and no refund will be given.
(j) Extra Mileage charges, baby seats, holiday surcharges and special event price may be applicable, vary from location to location.
(k) DragonPass is not responsible for passenger(s) arriving late to the airport which results in denied check in or boarding the aircraft.
(l) DragonPass will not be liable for items left in vehicles, traffic delays, mechanical problems, weather, etc. DragonPass Member utilizing the Limousine service is fully responsible for taking care of his/her belongings.
(m) No smoking, storing and consuming of illegal drugs are allowed in Limousine vehicles at all times, failing which, the DragonPass Member shall be fully liable for any legal sanctions imposed by applicable law, as well as any fines, penalties, damages, losses or costs that may be suffered by the Limousine driver and DragonPass due to breach of the aforegoing by the DragonPass Member.
(n) The Limousine driver is responsible for the safety of the vehicle, and compliance with all applicable laws, regulations, and guidelines (including but not limited to road safety requirements). If the DragonPass Member’s conduct is potentially in breach of any laws or statutory regulations, or causes potential safety issues, or may potentially cause damage to the vehicle, the Limousine driver shall be fully authorized to remove the DragonPass Member from the vehicle immediately, and no refund will be provided. The DragonPass Member will be fully liable for any damage caused to the vehicle, any damage caused to any third party’s vehicles or other property, as well as any injuries suffered by the Limousine driver or any other third parties, due to the DragonPass Member’s conduct.
(o) DragonPass reserves the rights to adjust the mileage & price, remove location or add on new locations to the list from time to time without prior notice to customers.
6.5 Meet & Greet Service
(a) All Meet & Greet Service are required to be reserved 72 hours in advance of scheduled service time via DragonPass App/Corporate Portal or by calling our 24/7 customer hotline at +65 6741 4197.
(b) You can reserve Meet & Greet services on behalf of others whom may or may not be a DragonPass member.
(c) Cancellation of service can be done via DragonPass App or by calling our 24/7 customer hotline at +65 6741 4197.
(d) Any cancellation or change to the timing for Meet & Greet service are required to be made 48 hours in advance of scheduled service time, failing which any change in timing will not be accommodated, and no refunds will be provided for cancellation.
(e) Refunds for any validly cancelled Meet & Greet service reservation will be issued based on the payment method you have used and will take up to an estimated 7 to 14 Business days.
(f) DragonPass and the Meet & Greet concierge shall not be howsoever responsible for any DP Member arriving late to the airport resulting in denied check-in, denied boarding of the aircraft, or missing of the DP Member’s flight..
(g) Meet & Greet service operating hours are subjected to each airport operational restrictions.
(h) DragonPass reserves the rights to adjust price, remove location or add on new locations to the App from time to time without prior notice to customers.
6.6 DragonPass Voucher
(a) There are four Voucher categories in the DragonPass App:
(1)General Voucher (For Lounge, Dining FastPay, Limousine and Meet & Greet Service)
(2)Lounge Voucher (For add lounge visit and purchase lounge pass)
(3)Limousine Voucher (For booking limousine service)
(4)Meet & Greet Voucher (For booking Meet & Greet service)
(b) The DragonPass Voucher can only be used for purchasing specified service indicated on the Voucher itself.
(c) The validity of DragonPass Voucher is indicated on the voucher itself.
(d) DragonPass Voucher cannot be transferred or exchanged for cash.
(e) Only one DragonPass Voucher is allowed to be used per booking.
(f) Any unused balance for a DragonPass Voucher will not be refunded or howsoever compensated.
(g) For any amount incurred exceeding the face value of the DragonPass Voucher, Cardholders shall proceed to pay for such excess amount by using payment card in the App.
7 DragonPass rights for amendment
7.1 DragonPass reserves the rights to amend these Terms. The updated Terms will be uploaded on DragonPass website and App.
7.2 If you do not agree with these Terms, you may stop using our Services. Once you continue to use our Services, it means that you have agreed with all the Terms.
8 Liability for Breach of Contract
8.1 You have agreed to safeguard the interests of DragonPass and other users. If you are found to be in breach of any law, rules or these Terms that causes damage or loss to DragonPass or any third party, you will be solely liable for all damage and loss caused.
8.2 If you suffer any loss due to service disruption by DragonPass, DragonPass will only be liable for any direct loss caused by service disruption.
9 Limitation of Liability
9.1 In no event will DragonPass be liable for any direct, indirect, special, punitive, exemplary, or consequential losses or damages of whatsoever kind arising out of your use of or access to our Services, including loss of profit or the like whether or not in the contemplation of the parties or whether based on breach of contract, tort (including negligence), product liability, or otherwise.
9.2 DragonPass is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld devices, or mobile telephones, as a result of the installation or use of the DragonPass APP.
9.3 Nothing in these Terms of Service shall exclude or limit DragonPass liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under the applicable law.
10 Acceptable Use Policy
10.1 You must abide to the law of China when using DragonPass service. You agree not engage in any illegal activities which includes but not limited to:
(a) Violate the constitution of China；
(b) Incite racial hatred
(c) Spreading of cult or false religion
(d) Spreading of rumour that destabilize the society
(e) Spreading of pornography, violence and gambling
(f) Spreading of content that humiliate or harm others
(g) Alter or Delete DragonPass information without permission
(h) To clone, copy, sell or resell DragonPass service to others commercially.
11.1 DragonPass may terminate use of the service at any time by giving notice of termination to you.
11.2 Upon any termination:
(a) the rights and licenses granted to you herein shall terminate; and
(b) you must cease all use of the software.
12 Governing Law and Jurisdiction